The Covid-19 (coronavirus) situation has rapidly changed the way we live and in response to the need for social distancing many organisations are transferring their services for vulnerable people online. Helplines also remain available for mental health, abuse and other support services.  

Click here for up to date Covid-19 guidance from the NI Public Health Agency. 

If you need help, one of the following organisations might be able to support you, click a title below for a list of related organisations. 

Addiction and Substance Use

Alcoholics Anonymous Directory of Online Support Groups

Alcohol Change UK: Coronavirus information help and advice

BHSCT Drug Out Reach Team - 02895 041 433 /02895 043 866

Monday - Friday 9am - 5pm

Self referral - harm reduction and support into recovery treatments for injecting and class A drug users. 

Extern Street Injection Support Services -0800 085 8426

Monday - Friday 2pm - 8pm

Friday and Saturday 9am - 5pm 

Safe collection and disposal of needles, harm reduction and support for injecting drug users

Frank - 0300 123 6600

Confidential advice on drugs and substance use

Inspire Wellbeing/Addiction NI - Call 02890 328 474 

Monday - Friday 9am - 5pm


Advice for Families

Family Planning Association - 0345 122 8687

Call for advice on sexual health, pregnancy, STIs. 


Child Protection


Childline - 0800 1111

9am - 12am Monday - Sunday

1-2-1 Counsellor chat, support for many topics including bullying, family and home life, relationships

NSPCC - 0808 800 5000

Monday to Friday 8am – 10pm and 9am – 6pm at the weekend

Support and advice on safeguarding and child protection, reporting issues, web support for teenagers. 


Domestic and Sexual Abuse

NEXUS Domestic & Sexual Abuse Helpline - 0808 802 1414

24 Hour, 7 Days a Week

Women's Aid - Click the link for safety advice for survivors.

Northern Ireland local WA groups can still be contacted for support click here for directory


Homeless Support

Northern Ireland Housing Executive (8:30am - 5:00pm Monday to Friday) - 03448 920 900

Out of hours helpline - 03448 920 908

For clients with hearing difficulties there is the next generation text service - 18001 03448 920908

Simon Community - 0800 171 2222

Homeless and housing support for families and individuals who are at risk of becoming homeless. 

The Welcome Centre

Welcome's Outreach Team - 07894931047

Available 24/7 until 31st March

From April they will be available from 8am - 2am Monday - Sunday. 


LGBT Community Support

Rainbow Project -  / 02890319030, or via social media. 

If you reach voicemail leave a message and someone will get back to you. 

Counselling services and advice for LGBT clients for issues including family support, sexual health, mental health and wellbeing.  


Mental Health and Suicide Prevention

Aware Defeat Depression -

Online support group available

Lifeline - 0808 808 8000

Available 24/7

Deaf or those hard of hearing using textphone services can call: 18001 0808 808 8000

Samaritans - 116 123

Available 24/7

PIPS Charity - 02890 805 850

Available by phone Monday - Friday can arrange telephone/video link counselling sessions 


Sexual Assault

The Rowan Sexual Assault Referral Centre - 0800 389 4424

Available 24/7 - Call ahead to make an appointment


Student Support

Inspire Well-being Mental Health Support - 0808 800 0032

Available 24/7 

Belfast Metropolitan College Support for Students

The Mix - 0808 808 4994 available Sunday - Friday 2pm-11pm

THEMIX to 85258 for 24/7 crisis messenger text service

Mental health, risk of homeless, relationship and susbstance use help for under 25s. 


Bridgewood House, 48 Newforge Lane,
Belfast BT9 5NW

02890 664 505


© 2019 SOS NI Ltd Registered Charity Number: NIC100247, Company Number: NI061293, 

Registered in Northern Ireland, Charity Ref No: XT672