The Covid-19 (coronavirus) situation has rapidly changed the way we live and in response to the need for social distancing many organisations have transferred their services for vulnerable people online. Telephone helplines also remain available for mental health, abuse and other support services.  

Click here for up to date Covid-19 guidance from the NI Public Health Agency. 

Advice NI Coronovirus Community Helpline - 0808 802 0020

covid19@adviceni.net or text ACTION to 81025

If you need help, one of the following organisations might be able to support you, click a title below for a list of related organisations. 

Addiction, Gambling and Substance Use

Alcoholics Anonymous Directory of Online Support Groups

Alcohol Change UK: Coronavirus information help and advice

BHSCT Drug Out Reach Team - 02895 041 433 /02895 043 866

Monday - Friday 9am - 5pm

Self referral - harm reduction and support into recovery treatments for injecting and class A drug users. 

Dunlewey Addiction Services - 028 9504 1433 

Intervention and support service for adults for drug and alcohol/gambling addictions,  takes self-referrals.

Gambling Addiction Helpline (Dunlewey) - 0800 0886 725 Available Monday - Sunday 9am - 11pm 

Extern Street Injection Support Services -0800 0858 426

Monday - Friday 2pm - 8pm

Friday and Saturday 9am - 5pm 

Safe collection and disposal of needles, harm reduction and support for injecting drug users. 

Frank - 0300 1236 600

Confidential advice on drugs and substance use.

Gamblers Anonymous

028 9024 9185

Provides support through online and in person meetings. 

 

Addiction NI - Call 02890 328 474 

Counselling, group and peer mentoring 

Monday - Friday 9am - 5pm

 

Advice for Families

Family Planning Association - 0345 1228 687

Call for advice on sexual health, pregnancy, STIs. 

 

Bereavement and Child Death

Cruse Bereavement Care - Office Number 028 9043 4600

Helpline - 0808 808 1677

Child Death Helpline - Free for mobiles - 0808 8006 019

Miscarriage Association019 2420 0799

info@miscarriageassociation.org.uk

NI Stillbirth and Neonatal Death Society (SANDS)

077 4099 3450

 

Child Protection

 

Childline - 0800 1111

9am - 12am Monday - Sunday

1-2-1 Counsellor helpline, support for many topics including bullying, family and home life, relationships

NSPCC - 0808 800 5000

Monday to Friday 8am – 10pm and 9am – 6pm at the weekend

Support and advice on safeguarding and child protection, reporting issues, web support for teenagers. 

 

Domestic and Sexual Abuse

NEXUS Domestic & Sexual Abuse Helpline - 0808 802 1414

24 Hour, 7 Days a Week

Women's Aid - Click the link for safety advice for survivors.

Northern Ireland local WA groups can still be contacted for support click here for directory

Historical Institutional Abuse Helpline - Advice NI

02890 645919 or email hia@adviceni.net

 

Financial/Debt Advice

Advice NI - 028 9064 4919

Citizens Advice Bureau - 0300 123 3233

Confidential free advice, debt counselling services, advice on representation at tribunals. 

Step Change - 0800 138 1111

Online, free and confidential debt advice.

 
 

Homeless Support

Northern Ireland Housing Executive (8:30am - 5:00pm Monday to Friday) - 03448 920 900

Out of hours helpline - 03448 920 908

For clients with hearing difficulties there is the next generation text service - 18001 03448 920908

Simon Community - 0800 171 2222

Homeless and housing support for families and individuals who are at risk of becoming homeless. 

The Welcome Centre

Welcome's Outreach Team - 078 94931047

Available from 8am - 2am Monday - Sunday. 

 

LGBT Community Support

Rainbow Project -  info@rainbow-project.org  / 028 9031 9030, or via social media. 

If you reach voicemail leave a message and someone will get back to you. 

Counselling services and advice for LGBT clients for issues including family support, sexual health, mental health and wellbeing.  

Cara-Friend - 028 9089 0202 / youthsupport@cara-friend.org.uk 

Cara-Friend supports people aged 12 - 25 identifying as LGBTQ+ and who question their sexual orientation or gender identity through youth groups, one-to-ones and family support.

 

Mental Health and Suicide Prevention

Aware Defeat Depression - info@aware-ni.org

Online support group available

Lifeline - 0808 8088 000

Available 24/7

Deaf or those hard of hearing using textphone services can call: 18001 0808 808 8000

Lighthouse - 028 9075 5070

Offers support and help for people affected by suicide or self-harm and supports bereaved families with therapeutic and counselling services.

Samaritans - 116 123

Available 24/7

PIPS Charity - 028 9080 5850

Available by phone Monday - Friday can arrange telephone/video link counselling sessions 

 

Refugees and Asylum Seekers

Northern Ireland New Entrant Service (NINES) - 028 9504 2830

Nurse-led service for new immigrants, asylum seekers and refugees entering Northern Ireland. 

 

Sexual Assault

The Rowan Sexual Assault Referral Centre - 0800 3894 424

Available 24/7 - Call ahead to make an appointment

 

Student Support

Inspire Well-being Mental Health Support 

Telephone counselling support for students:

 

Queens University Belfast

0808 8000 032 

24/7 Student Counselling Service

qubstudents@inspirewellbeing.org

Available 24/7

Queens University Student Wellbeing Centre

073 8754 6123

Monday - Friday 11am - 3pm

Online contact form

 

University of Ulster

University of Ulster Student Well Being Centre

028 9536 7000

studentwellbeing@ulster.ac.uk

Monday - Thursday 08:45 - 17:00, Friday 08:45 - 16:00

Online contact form

 

Belfast Metropolitan College Support for Students

0808 800 0032

24/7 Student Counselling Service

support@inspirewellbeing.org

Belfast Metropolitan College Student Wellbeing Centre 

028 9026 5108

centre4wellbeing@belfastmet.ac.uk

For advice and support for issues including personal, health, financial 

 

 

The Mix - 0808 8084 994 available Sunday - Friday 2pm-11pm

THEMIX to 85258 for 24/7 crisis messenger text service

Mental health, risk of homeless, relationship and susbstance use help for under 25s. 

Bridgewood House, 48 Newforge Lane,
Belfast BT9 5NW

02890 664 505

Facebook_UI-03-512.png

© 2019 SOS NI Ltd Registered Charity Number: NIC100247, Company Number: NI061293, 

Registered in Northern Ireland, Charity Ref No: XT672